Buying a car from Carly (HalaCarly.com) is a simple 5-step process: pick a car from the website or app, review the 150-point inspection report, choose a payment method (cash, bank financing, or Tamara BNPL), upload documents digitally, then receive the car at your home within 24-72 hours. The entire process is online with no showroom visit. Carly handles ownership transfer through Absher, the inspection, the warranty (12 months), and delivery across all Saudi cities. Support is available in 6 languages (Arabic, English, Hindi, Urdu, Filipino, Malayalam). This guide walks you through every step in detail, plus common questions and solutions.

What’s Inside This Guide

1. Why buy from Carly?
2. Step 1: Browse and filter cars
3. Step 2: Review car details and inspection report
4. Step 3: Choose payment method
5. Step 4: Upload documents
6. Step 5: Receive your car and ownership transfer
7. After delivery: warranty and return policy
8. Solutions for common problems
9. Frequently Asked Questions (FAQ)

1. Why Buy from Carly?

Before diving into steps, here’s what separates Carly:

• 150-point inspection on every car before sale
• 12-month warranty or 10,000 km
• 7-day return policy for cash purchases
• 12+ financing partners across banks and finance companies
• Tamara (BNPL) for cars up to SAR 50,000
• Delivery across the Kingdom
• Support in 6 languages
• Prices include 15% VAT (ZATCA)

All these advantages combine in one easy purchase experience.

2. Step 1: Browse and Filter Cars

Where to Start?

Open HalaCarly.com/buy in your browser, or download the Hala Carly app from App Store or Google Play.

Using Filters

Carly provides advanced filters to make searching easier:

• Budget: Set the maximum price or maximum monthly installment
• Brand: Toyota, Hyundai, Kia, Chevrolet, Nissan, etc.
• Model: Camry, Corolla, Elantra, Sonata, etc.
• Year: From 2015 to 2026
• Mileage: Under 50,000, 50-100K, more
• Fuel type: Gasoline, hybrid, electric, diesel
• Body type: Sedan, SUV, pickup, hatchback, coupe
• Transmission: Automatic, manual

Smart Search Tip

Start with budget. Carly displays the approximate monthly installment for each car based on the down payment and term. This saves a lot of time.

3. Step 2: Review Car Details and Inspection Report

What’s in a Carly Car Listing?

Each car has a complete page with:

• Photos: 20-40 high-resolution images (interior, exterior, under hood)
• Basic info: Year, model, mileage, color, fuel type
• Price: Inclusive of 15% VAT, with approximate monthly installment
• 150-point inspection report: Each point documented (passed / needs maintenance)
• Vehicle history: Accident record (if any), number of owners, service history
• Warranty: Carly warranty details
• Financing: Available payment options (cash, bank financing, Tamara)

How to Read the Inspection Report?

The inspection report is divided into 8 categories:

Each point has a color:

• 🟢 Green: 100% sound
• 🟡 Yellow: Needs routine maintenance or has a minor note
• 🔴 Red: Needs repair (these cars usually don’t get sold)

Important Tip

Look at the engine, transmission, brakes, and chassis points first. These are the costliest issues if something is wrong.

4. Step 3: Choose Payment Method

Carly offers 3 payment options:

Option 1: Cash Payment

• Pros: Fastest method, you benefit from Carly’s warranty + 7-day return policy
• How: Direct bank transfer to Carly’s account
• Time: One day to verify

Option 2: Bank Financing

• Pros: Comfortable installments, long terms (up to 60 months)
• Partners: Al Rajhi, Riyad Bank, Alinma, ANB, Emirates NBD, SNB, ALJ Finance, Raya
• Time: 24-48 hours approval + 1-2 days for procedures

Option 3: Tamara (BNPL)

• Available for: Cars under SAR 50,000
• Pros: No traditional interest, no salary transfer, approval in 30-60 seconds
• Term: 3-12 months

Tip: If your salary is transferred and stable + you want the lowest cost, choose bank financing. If your salary is under SAR 5,000 or you can’t transfer, finance companies or Tamara fit better.

5. Step 4: Upload Documents

For Cash Payment

• Valid ID / Iqama image
• Bank transfer confirmation (after payment)

For Bank Financing

• Valid ID / Iqama image
• Salary certificate (PDF or image, less than 30 days old)
• GOSI certificate
• Bank statement (3 months)
• Valid Saudi driving license

For Tamara

• Valid ID / Iqama image
• Saudi mobile number registered in your name
• Active bank card (Mada or credit card)

How to Upload Documents?

All documents are uploaded digitally via the Hala Carly app or website. A phone photo is enough. No printing or branch visits required.

6. Step 5: Receive Your Car and Ownership Transfer

How Long Does It Take?

How Do You Receive the Car?

Carly offers two options:

Option 1: Home Delivery

Carly sends the car to your address in Riyadh, Jeddah, Dammam, Khobar, or any city. Fees vary by city.

Option 2: Showroom Pickup

You can visit Carly’s Riyadh showroom and pick up the car yourself. This option is cheaper.

Ownership Transfer

Carly handles ownership transfer through Absher under your name from day one. You don’t need to visit Absher yourself. The procedure is fully electronic.

What You Get at Delivery

• Ready-to-drive car: Inspected, clean, with enough fuel for short travel
• New registration (Istimara): In your name
• Original + spare keys
• Written warranty document
• Owner’s Manual

7. After Delivery: Warranty and Return Policy

Warranty (12 Months / 10,000 km)

Covers:

• Engine
• Transmission
• Major suspension components
• Brakes (major parts)
• Core electrical system

Maximum Coverage: SAR 10,000

How to Use? If a failure occurs, contact Carly via the app. Carly assigns an approved service center and covers the repair cost up to the maximum.

Return Policy (7 Days)

Conditions:

• Cash payment (not financed)
• Drove the car less than 50 km after receipt
• No accidents or damage
• Return all original documents

Procedure: Contact customer support within 7 days. Carly sends a technician to collect the car. Full refund processed within 7-10 business days.

8. Solutions for Common Problems

Problem: Financing Approval Delayed

• Solution: Carly automatically submits to multiple partners. If one bank delays, another partner may approve faster. Contact support to check your application status.

Problem: Car Arrived in Different Condition Than Listed

• Solution: File a complaint via the app immediately with photos. Carly addresses complaints within 24 hours. If validated, you benefit from the return policy.

Problem: Car Doesn’t Suit You After Trial

• Solution: The 7-day return policy covers you. Return the car and get a refund (cash purchases).

Problem: Warranty Claim Rejected

• Solution: Request written clarification from Carly. If the rejection is unjustified, file a formal complaint. The warranty is a legal document.

Problem: Ownership Transfer Issue

• Solution: Carly handles ownership transfer. If a delay occurs, contact technical support specialized in Absher matters.

9. Frequently Asked Questions (FAQ)

How long does the entire purchase take?

24 to 72 hours, depending on payment method. Cash and Tamara are fastest; bank financing takes 48-72 hours.

Can I see the car before buying?

Yes. Carly displays 20-40 high-resolution photos + a 150-point inspection report. If you want to physically inspect it, you can visit the Riyadh showroom.

Is delivery free?

Delivery is available in all Saudi cities. Fees vary by city and are clearly displayed before payment. Showroom pickup is free.

What if the car has a defect after purchase?

• Within 7 days: return it for a refund (cash purchase).
• Within 12 months: warranty covers major mechanical failures up to SAR 10,000.

Can I buy without salary transfer?

Yes. Through Tamara (cars up to SAR 50,000) or finance companies (ALJ Finance, Raya, Al Nayifat).

Can I buy a car from outside Riyadh?

Yes. Carly delivers to all Saudi cities. Delivery and procedures are all digital.

Are there hidden fees?

No. Price includes 15% VAT, ownership transfer, and warranty. Only delivery is calculated by city, transparently.

Can I return the car if my family doesn’t like it?

If within 7 days + return conditions met (cash payment, under 50 km, no damage): yes.

How do I contact Carly?

Via the app, website, phone, or social media. Support in 6 languages.

Can I sell my old car to Carly when buying a new one?

Yes. Carly offers Trade-In: you can sell your old car and use its value as a down payment for the new one.

Information updated through April 2026. Prices and terms subject to change. For official details: HalaCarly.com.

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